Shipping policy
The Art Shop currently fulfils orders within the Greater Toronto Area (GTA).
Portraits Purchased Through an Authorized Selling Partner
Portraits purchased through an Authorized Selling Partner are normally delivered to and collected from the same partner location where the original purchase was made.
There is no additional charge for pickup from the Authorized Selling Partner’s location. The customer will be contacted when the portrait is ready for collection.
Customers should inspect the portrait before leaving the premises. If visible damage is identified, the portrait should remain with the Authorized Selling Partner so that the issue can be reported to The Art Shop and rectified.
Online Portrait Orders Linked to an Authorized Selling Partner
If a customer places an online portrait order and the customer’s account is linked to an Authorized Selling Partner, the finished portrait will normally be available for free pickup from the original partner location associated with the account.
If the customer prefers to have the portrait shipped or delivered directly to an address, additional shipping or delivery charges will apply. These charges will be shown at checkout or confirmed before fulfilment.
Original Artwork and Prints
Original artwork and prints purchased directly from The Art Shop are shipped or delivered directly to the customer.
The listed product price includes standard shipping or delivery within the GTA.
The estimated production and delivery time for each original artwork or print is stated on the individual product listing. Delivery timing may vary depending on the artwork, size, framing and finish selected.
Portrait Delivery Timing
A digital proof is provided for approval before a custom portrait enters physical production.
The final portrait will normally be ready for delivery or pickup approximately two weeks after final proof approval. Delays in submitting suitable photographs, providing feedback or approving the proof will shift the expected delivery date accordingly.
Damaged Shipped or Delivered Orders
If a portrait, original artwork or print is shipped or delivered directly to the customer and arrives damaged, the customer must contact The Art Shop promptly and provide:
- The order number
- Clear photographs of the damage
- A photograph of the complete artwork
- Photographs of the exterior and interior packaging
- A photograph of the shipping label, where applicable
The customer must retain the artwork and all original packaging until the claim has been resolved. Once the damage has been verified, The Art Shop will arrange a replacement or another appropriate remedy.
Delivery Area
At this time, The Art Shop supplies and delivers only within the GTA.
If shipping outside the GTA becomes available in the future, additional shipping charges will be calculated and displayed at checkout before the order is completed