Start by choosing:

• Number of subjects — your pet on their own, your pet with you or other family members, or people only
• Size
• Orientation — square, portrait or landscape
• Portrait style — choose from our available styles

Once you’ve placed your order, we’ll email you instructions for sending your photographs.

You’ll then receive a digital portrait to review. Once you approve it and confirm you’re ready to proceed, we will start the physical process of creating and framing the portrait.

Some styles are available for one subject only. All portraits currently include a Black Floater Frame in the listed price, except when offered as part of a special canvas-only promotion.

Yes. You’ll receive a digital proof to review and approve before your portrait enters physical production. We only begin producing the physical artwork once you’ve approved the proof.

We create custom portraits of pets, people, couples and families. Your portrait can feature one person or pet, or bring several pets and family members together in one artwork.

Yes, as mentioned above, your portrait can include both pets and people, as long as your chosen size, orientation and style accommodate the total number of subjects.

Under Portraits, you’ll find these options:

• Pet Only
• Pets & Humans
• Humans Only

You can include up to four subjects through our standard ordering options. Available sizes, orientations and styles vary depending on the number of subjects.

For more than four, please contact us. We may be able to arrange a portrait by special request, subject to approval of the composition, photographs and chosen size.

Each person or animal in the portrait counts as one subject. For example, two dogs and one person count as three subjects.

No. Place your order first, and we’ll email you afterward with instructions for sending your photographs.

We’ll email you instructions for sending your digital photographs directly to The Art Shop.

Please send the original files at the highest resolution available, rather than screenshots, social-media downloads or compressed copies. Once we’ve reviewed them, we may ask for additional photographs to help us see important details more clearly.

Clear, well-lit, high-resolution photographs give us the best starting point. Faces, eyes, expressions and important features should be visible and in focus. Natural daylight works well.

For full-body pet portraits, we also need photographs that clearly show your pet’s eyes, ears, tail, paws and distinctive color markings. We request multiple photos.

Please avoid heavily filtered or dark images, screenshots, and photographs with important features cropped out or obscured.

Sometimes. We understand that an older photograph may be the only one you have, especially for a memorial portrait.

Please send the original digital file or the highest-resolution version available, rather than a screenshot or social-media download. Other photographs can also help us see important details more clearly.

If you only have a printed photograph, please take a clear, well-lit photograph of it from directly in front, without glare, shadows or reflections. We’ll review the digital image before proceeding and let you know if it’s too small, dark, blurred or unclear to create a portrait that meets our standards.

We’ll get in touch to request a clearer image, a replacement or additional photographs. We need photographs with enough detail to create your artwork before work on the portrait can begin.

Minor adjustments may be possible. Let us know what you have in mind when you send your photographs, and our creative team will confirm what can be done.

More substantial changes may affect the composition, involve additional creative work or require a price adjustment.

Yes. Our Natural style preserves the overall setting and background of your photograph while refining it into artwork. We generally soften the background, so the people and pets remain the focus.

Our Emerald, Topaz, Travertine, Sandstone and Contemporary Classic styles each have their own distinctive studio-inspired backgrounds.

The primary photo is what we create your portrait from. Secondary photos are used as reference. If you’d like to change the primary photograph after work on the proof has begun, please contact us so we can review the request before proceeding.

A change of photograph may mean restarting the artwork and could affect the timing and price of your order.

Our current collection includes:

• Natural
• Emerald
• Topaz
• Travertine
• Sandstone
• Contemporary Classic
• Inspired by Masters, available in a range of styles

Some styles have specific requirements for the composition or number of subjects.

• Natural: Keeps your photograph’s original background.
• Emerald: A refined green background.
• Topaz: A warm yellow and gray background.
• Travertine: A stone-toned beige background.
• Sandstone: Warm sand, taupe and mineral tones, finished with gold leaf accents.
• Contemporary Classic: A softly textured, painterly setting in warm neutrals.
• Inspired by Masters: Draws on famous artworks.

Our portraits come in square, portrait and landscape formats. All sizes are in inches:

• Square: 18 × 18, 24 × 24, 30 × 30, 36 × 36 and 40 × 40
• Portrait (vertical): 18 × 24, 24 × 32 and 30 × 40
• Landscape (horizontal): 24 × 18, 32 × 24 and 40 × 30

Available sizes depend on the number of subjects and your chosen style:

• 1 or 2 subjects: all sizes
• 3 or 4 subjects: square sizes from 24 × 24 upward, or landscape in 32 × 24 and 40 × 30
• Inspired by Masters: 1 subject only, in 18 × 24, 24 × 32 and 30 × 40

Some smaller sizes are suitable for one or two subjects only. Portrait orientation is currently available for one and two-subject portraits, while portraits with three or four subjects are offered in selected square and landscape sizes.

Once you select the number of subjects on the website, you’ll see the available options.

Yes. Every portrait currently includes a frame, except when offered as part of a special canvas-only promotion.

Our Black Floater Frame is currently the standard frame for our portraits.

Other floater-frame colors may be available by special request. Please contact us so we can confirm availability before your order proceeds.

Yes. Your portrait will arrive framed and ready to hang, unless it’s offered as part of a special canvas-only promotion.

You’ll receive your digital proof about two weeks after we’ve approved your photographs. Once you approve the proof, completing your portrait takes about two weeks, followed by about one week for delivery to the US.

For commissioned artwork that is 100% painted, timelines depend on the size, detail and number of subjects. Please contact us about commissioned works at hello@theartshop.com.

Yes. You’ll have the opportunity to review your proof and request permitted adjustments before approving it for production. Revisions cover reasonable refinements to likeness and color. Requests for a completely different photograph, style or composition will mean restarting the artwork. Additional costs will apply.

Your order includes up to two permitted revisions. Further revisions may involve an additional fee.

Additional revision rounds, or delays in providing feedback or approval, will extend the production schedule and move the expected delivery date accordingly.

Your proof shows the composition, likeness, general color direction, style and overall appearance of your portrait before production.

It won’t fully capture the physical texture, material, scale or exact appearance of the finished artwork.

Your proof shows the overall colors of your portrait, although some variation is expected because screens are backlit.

The portrait process begins when we contact you for your photographs. We then create your digital portrait for review. Physical production begins once you’ve approved the proof and confirmed you’re ready to proceed.

We use a combination of artistic, digital and mixed-media techniques to turn your photograph into custom artwork.

Each portrait is developed and reviewed by our creative team, then hand-finished with brushstrokes.

If you’ve commissioned a full painting, you’ll receive a fully painted artwork after the digital proof stage. Pricing for paintings is higher than our mixed media artworks.

Our standard portraits are custom mixed-media artworks, hand-finished with brushstrokes. If you commission a full painting, your portrait will be fully hand-painted.

The digital artwork is produced on canvas, then hand-finished with brushstrokes.

Our standard portraits are produced on premium canvas and professionally finished in a Black Floater Frame. Canvas-only portraits may occasionally be available through a special promotion.

Our artwork is produced in Toronto, Ontario.

A feather duster is our preferred way to care for your artwork.

Avoid water and household cleaners, and keep your artwork away from direct sunlight, humidity and extreme temperatures.

Allow about two weeks for your proof, followed by about two weeks to complete your portrait once you’ve approved it. Delivery to the US takes about one week.

Your portrait will be ready in about two weeks after proof approval. Please allow about one additional week for delivery to the US.

We’ll let you know using the email address or phone number provided with your order.

Yes. We offer free shipping to all 50 US states. We cover all duties and tariffs, so there’s nothing extra to pay when your portrait arrives.

The full process generally takes about five weeks, including delivery. If you have a date in mind, please get in touch and we’ll let you know whether we can meet it.

Please contact us as soon as possible. Changes may be possible before work on your artwork begins.

Once work on the proof has begun, changes to the size, orientation, style or source photograph may mean restarting the artwork. We’ll need to review these requests before proceeding. Additional costs will apply.

All orders are final, so we’re unable to offer cancellations or refunds.

Each portrait is made to order, so we’re unable to accept returns or exchanges.

You’ll have the opportunity to review and approve your digital proof before your custom portrait enters physical production. If an item arrives damaged or has a verified production error, we’ll review the issue and arrange an appropriate remedy. These issues are handled separately from standard returns.

You have 21 days from the date of our photograph-submission email to send all the photographs needed to create your portrait. These photographs must be received, reviewed and accepted by The Art Shop within that period.

Sending an image that is too small, dark, blurred, cropped or otherwise unsuitable does not fulfill this requirement.

If suitable photographs haven’t been received and accepted within 21 days, your order becomes inactive. Your payment is not automatically refunded; instead, it remains available as a customer credit with The Art Shop for two years from your original purchase date.

Your original portrait price is protected for six months from your original purchase date:

• If you reactivate your order within six months, your original price applies.
• After six months, your credit remains valid, but current portrait pricing applies. Promotional and sale pricing does not apply to reactivated orders.
• If the current price is higher, you’ll need to pay the difference.

Delays in sending suitable photographs do not restart or extend the 21-day submission period, the six-month price-protection period or the two-year customer-credit period.

Please email hello@theartshop.com with your order number and photographs of the damage. Once we’ve verified the damage, we’ll replace your portrait.

Please contact us with photographs of your finished portrait. If we verify a production error and the artwork does not reasonably match your approved proof, we’ll work with you to put it right.

A change of mind after proof approval is not considered a production error.

Yes. A custom portrait makes a meaningful gift for a birthday, holiday, anniversary, new home or another special occasion.

Please allow enough time for submitting photographs, reviewing the proof, production and delivery.

Yes. Let us know when you place your order and provide their contact details so we can arrange proof approval with them.

Only one person may be designated to provide feedback and approve the portrait.

Yes. We can create a portrait to remember and celebrate a much-loved pet or family member.

All photographs need to be submitted digitally. If you only have a printed photograph, please take a clear, well-lit photograph of it from directly in front, without glare, shadows or reflections. Send us the highest-resolution digital image available, and we’ll assess whether it has enough detail to create a portrait that meets our standards.

Yes. We create portraits of individuals, couples and families, including portraits that bring people and pets together.

Yes. Additional copies are available. Please contact us before production so we can confirm the available sizes, pricing and fulfillment timing.

Portrait pricing is based primarily on:

• The number of subjects
• The finished size

The listed price includes a Black Floater Frame, unless the portrait is offered as part of a special canvas-only promotion. 100% painted artworks are more costly than our mixed-media portraits.

Yes. Larger portraits and those featuring more subjects generally cost more. Available sizes also vary depending on the number of subjects.

Yes. The Black Floater Frame is included, unless you’re purchasing a canvas-only portrait.

Any applicable taxes are added at checkout. We cover duties, tariffs and import fees, so there’s nothing extra to pay on delivery.

Full payment is required at checkout. All prices are in US dollars.

Every portrait is custom-made for you. Payment confirms your order so we can begin the portrait process.

We use your photographs to create and fulfill your portrait order and to communicate with you about your artwork.

We’ll only use them publicly for marketing or social media if you give us separate permission.

Only with your permission. We may invite you to share your pet’s story or let us feature your finished portrait, but taking part is entirely optional.

Yes. We’ll ask for and obtain your permission before sharing your portrait, photographs or personal story publicly.